How To Use Switch Mobile Transfer App By Census Corporation

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Accessibility notice

If you have accessibility needs, you should use the web version of ArriveCAN. The web version meets all Government of Canada accessibility and W3C WCAG 2.1 AA standards. It supports the use of assistive devices such as screen readers and magnifiers. Create an account or sign in to the web version of ArriveCAN.

ArriveCAN is also available as a mobile app, but the app is not accessible to all persons with accessibility needs at this time. We are working to make the mobile app accessible as quickly as possible. If you are trying to sign in online to the web version of ArriveCAN, you may need to delete the mobile app.

If you aren't able to use ArriveCAN due to accessibility needs, you will not be denied boarding or entry into Canada. People with accessibility needs or other special circumstances may be exempt from using ArriveCAN. Seek assistance from a Government of Canada official upon arrival in Canada if you tried but were unable to use ArriveCAN to provide your details online.

ArriveCAN is FREE!

Be cautious of third party, fraudulent webpages and apps that may be posing as ArriveCAN and asking you for payment. If you encounter a suspicious webpage or app that appears to be posing as ArriveCAN, please file a report with the Canadian Anti-Fraud Centre immediately. ArriveCAN is free and secure and is the official Government of Canada platform to provide your information when entering Canada.

Exempt essential travellers

Starting November 30, 2021, all exempt essential service providers must provide their vaccination status in ArriveCAN. This must be done even if you're allowed to enter as unvaccinated. If you're a vaccinated essential service provider, you'll have to answer questions about your vaccine(s) including the manufacturer, country received, date received, and upload your proof of vaccination.

If you have a reusable receipt, you must download the latest version of ArriveCAN or sign into the web version of ArriveCAN after November 30 to re-submit your information. You'll need to provide your vaccination status to get a new receipt that you can use for future trips.

Government of Canada to accept additional vaccines for travel

Starting November 30, 2021, 03:01 am EST three additional COVID-19 vaccines will be added to the list of Government of Canada accepted vaccines:.

Sinopharm: BBIBP-CorV
Sinovac (CoronaVac, PiCoVacc)
Bharat Biotech (Covaxin, BBV152 A, B, C)

If you qualify as fully vaccinated based on these vaccines, you must resubmit your information in ArriveCAN for travel after November 30th. This will allow you to benefit from the fully vaccinated traveller exemption.

Find out if you can enter Canada

Answer a few questions to find out if you can enter Canada.

How to use ArriveCAN

Who needs to use ArriveCAN

All travellers, with limited exceptions, whether entering Canada by air, land, rail or marine vessel, must use ArriveCAN unless you're exempt from this requirement due to an accessibility need.

You'll need to submit your information within 72 hours before your arrival to Canada.

If travelling by marine vessel

If you're travelling by marine vessel, you must use ArriveCAN before or upon entering Canada; this is to accommodate for Wi-Fi issues on the water.

If transiting through to another country by air

Travellers who are transiting through Canada to another country (and aren't leaving the secure area at the airport) don't need to submit their information through ArriveCAN.

If you don't submit your information through ArriveCAN

If you don't submit your information through ArriveCAN, you:

may be denied boarding if arriving by air and may be denied entry into Canada if crossing at a land, rail or marine border crossing (if you are a foreign national travelling for discretionary purposes)

Canadian citizens, permanent residents or persons registered under the Indian Act and foreign nationals eligible to enter Canada under another entry exemption (such as foreign work, study, compassionate grounds) will not be denied boarding or entry, but you:

won't be eligible for the fully vaccinated traveller exemption
may face additional delays at the border for public health questioning
may be subject to fines or enforcement action

Use ArriveCAN to submit:

Contact information and travel details

required contact information for you and other people travelling with you
the purpose of your travel, such as:
- exempt essential travel, including:
  - cross-border work, essential services, medical support, trade and transport, or
- regular travel, including:
  - Canadian citizen, permanent resident, or person registered under the Indian Act returning to Canada
  - Foreign nationals entering for discretionary travel
  - foreign work, study, family reunification, compassionate reasons or none of the above
travel details, such as your:
- date and time of arrival
- port of entry if you're entering by land, rail or marine vessel,or
- flight number, airport and airline for the flight that will bring you into Canada if you're entering by air

Vaccination information and pre-entry test results

your vaccination information, and proof of vaccination
information about your pre-entry COVID-19 test results and confirm that you understand the testing requirements
- As of November 30, 2021, fully vaccinated Canadian citizens, permanent residents or individuals registered under the Indian Act who depart and re-enter Canada by land or air within 72 hours of leaving Canada do not have to provide a pre-entry molecular test result. You must still have proof of vaccination
- In ArriveCAN, these travellers should select "no" when asked if they have a pre-entry test result.
information about the countries you stayed in or visited in the 14 days prior to your arrival in Canada (don't include countries where you had a connection stop along the journey from one destination to another).

Quarantine plan

For your quarantine plan, questions include:

whether you have accommodation where you can quarantine for 14 days or possibly longer
the address of your quarantine location (the place where you'll quarantine for 14 days. If you're fully vaccinated, this is the place you could go if you develop symptoms or test positive)
- If you are arriving by marine vessel, include the address where the vessel will be moored.
whether you can avoid all contact with other people who didn't travel with you while in your place of quarantine
whether you'll have access to basic necessities of life, including water, food, medication and heat, without leaving quarantine
if there are people at increased risk from COVID-19 at that place who:
- are 65 years or older (unless you are fully vaccinated)
- have underlying medical conditions
- have compromised immune systems
if there are any people at that place who work or assist in a facility, home or workplace that includes people at increased risk from COVID-19
whether it's a group living environment or houses multiple families, such as:
- group residence
- care facilities
- living with roommates you can't avoid who didn't travel with you

Saved traveller feature

The 'saved traveller' feature is optional for all travellers. It saves travel documents and proof of vaccination information in ArriveCAN for re-use on future trips. If you don't use this feature, you'll need to enter this information for each ArriveCAN submission. You can add, edit or delete travellers at any time.

For fully vaccinated travellers

Find out if you qualify for the fully vaccinated traveller exemption

Including unvaccinated children or dependent adults in your submission

Do include all children under 18 and dependent adults, regardless of their vaccination status
You 'll be asked about their vaccination status but will still get an ArriveCAN receipt . If you're a foreign national, all other travellers in the submission must be fully vaccinated in order to get an ArriveCAN receipt which is required for travel

Quarantine for unvaccinated minors

Unvaccinated children under the age of 12 years entering Canada may be exempt from quarantine, with conditions. They must be travelling to Canada with at least one fully vaccinated guardian. Unvaccinated children over the age of 12 years and dependent adults are not exempt from quarantine.

Requirements for fully vaccinated travellers and unvaccinated children less than 12 years of age

Exempt essential travel

As of November 30, 2021, all exempt essential service providers will have to provide their vaccination status in ArriveCAN. This must be done even if you're allowed to enter as unvaccinated. If you're a vaccinated essential service provider, you'll have to answer questions about your vaccine(s), including manufacturer, country received, date received, and upload your proof of vaccination.

Exempt essential travellers include those travelling as/for:

most essential service providers (including emergency service providers and marine researchers)
cross-border work (you regularly cross the border to work)
medical and health care support (for example, a health care practitioner, to receive medical care, or to transport medical equipment or supplies)
trade and transport (for example, a truck driver or crew member on any aircraft, shipping vessel, or train)
people who live in integrated trans-border communities

Until January 15, 2022, if an exempt essential traveller isn't vaccinated, they'll still be able to get an ArriveCAN receipt. After January 15, 2022, they must be fully vaccinated to get an ArriveCAN receipt, unless they're exempt from the vaccination requirement. Most travellers who are currently exempt from quarantine will also need to be fully vaccinated to enter Canada. They 'll also be required to upload their proof of vaccination in ArriveCAN.

Reusable receipt for exempt essential traveller

If your travel is related to any of the above mentioned travel purposes, you can save time by creating a reusable receipt. You cannot submit on behalf of others. Every traveller must complete their own submission.

Enter your information once and reuse your receipt for each entry into Canada.

You're no longer required to enter information about your port of entry, or date and time of arrival.

If you previously created a reusable ArriveCAN receipt, you 'll be required to download the latest version of the ArriveCAN mobile app or sign in to the web version after November 30, 2021. You'll need to re-submit all of your information, including the newly required information on proof of vaccinations, to get a new exempt reusable ArriveCAN receipt.

Apart from this requirement, you may only need to resubmit your information if the border services officer determines that:

you're not travelling for exempt essential travel
you're travelling for non-essential reasons for example, discretionary travel)
your information in ArriveCAN changes (for example, your travel history)

Using ArriveCAN for someone else

If you're travelling with others, you can include multiple travellers in your ArriveCAN submission.

Including multiple people in your submission

Families

As the primary traveller, you may provide travel information for yourself and for:

your spouse or common law partner
your children (or children for whom you have legal guardianship), aged 18 years or younger
any other adult for whom you're a legal guardian

You can provide information for up to 8 travellers, including yourself, in a single submission.

Use this when:

you'll all stay together at the same address for the entire quarantine or isolation period and
you have their permission to collect and share this information

Travelling with mixed vaccination status or citizenship

Don't include other travellers who aren't travelling for the same purpose of travel or who are not fully vaccinated in a single submission unless they are:

less than 18 years old or a dependent adult travelling with a fully vaccinated guardian

For example,

if you are a foreign national entering Canada for discretionary purposes and travelling with another person who is a Canadian citizen, you should complete individual submissions
if you are travelling with a group of adult foreign nationals with mixed vaccination statuses, do not include unvaccinated travellers in your submission (unless they are dependent adults); you will not be issued an ArriveCAN receipt as unvaccinated foreign nationals are not eligible to enter Canada for discretionary travel

If you're not the traveller

If you're not the traveller, you can submit travel information on behalf of others who may be unable to use ArriveCAN by signing in online.

You'll need to fill out ArriveCAN with all of the traveller's information.

You'll then be able to print or email the receipt to the traveller.

You must send the receipt to the traveller to show to the Canada border services officer upon arrival to Canada. The traveller is responsible for ensuring they're compliant with the requirements for entry into Canada.

The traveller can't use ArriveCAN to complete their reporting after entering Canada. They must call 1-833-641-0343 each day during their 14-day quarantine, unless exempt from this requirement.

Getting your ArriveCAN receipt

Once you submit your information through ArriveCAN, a receipt will be displayed and emailed to you.

ArriveCAN won't confirm exemptions from public health requirements. An ArriveCAN receipt shows that you've successfully provided your information. It doesn't validate your eligibility to enter Canada, vaccination status, or essential travel status. Your exemptions from public health requirements and/or essential travel status will be determined by a border services officer.

How to use the ArriveCAN receipt

Show the receipt to your airline carrier or a Canadian border services officer when you enter.

To qualify for the fully vaccinated traveller exemption, you must have an (A), (V) or (I) next to your name.

If there's no (A), (V) or (I) next to your name:

you aren't fully vaccinated according to Canada's requirements, or
you didn't upload proof of vaccination

You can show your ArriveCAN receipt from:

the app
a screenshot
your email
a printout

Preparing your Advance CBSA customs and immigration Declaration (only available at the Vancouver International Airport (YVR)

We're testing a new feature for select air travellers arriving at the Vancouver International Airport. You can now save time at the airport kiosk by answering customs and immigration questions and sending them to the Canada Border Services Agency before your flight lands in Canada. The advance customs and immigration declaration is voluntary.

This feature is only available to travellers who use the web version of ArriveCAN (not the mobile app), and whosefirst point of arrival in Canada is the Vancouver International Airport (YVR). This feature may be expanded to other airports in the future.

How to submit your Advance CBSA customs and immigration declaration

Enter your mandatory travel information in the web version of ArriveCAN. Then, follow the prompt to prepare an Advance CBSA Declaration for you or your group.

Each traveller must:

confirm their passport information or Canadian permanent resident card information
answer the customs and immigration questions truthfully

We'll send you a confirmation of your Advance CBSA Declaration, including your reference number, by email.

When your flight lands:

scan your travel document at the airport kiosk and it will pull up your reference number with your Advance CBSA Declaration information
submit your declaration and the kiosk will print your receipt
take this receipt to the border services officer so they can complete your processing

Please note that a maximum of 5 travellers can use a Primary Inspection Kiosk together as a group upon arrival in Canada. Unaccompanied minors under 16 years of age cannot use a Primary Inspection Kiosk and will be directed to a border services officer for in-person processing.

You may contact us if you have any issues preparing your Advance CBSA Declaration.

If your travel details change before you enter Canada

If you need to edit your information and have an ArriveCAN receipt, you need to start over and create a new submission. ArriveCAN will clear your previous information.

After you've entered Canada

If a border services officer confirmed at the border that you qualify as a fully vaccinated traveller, you shouldn't receive further emails or notifications from ArriveCAN. You're also not expected to quarantine or report after entering Canada. If you're receiving notifications that don't reflect your situation, contact us so that your situation can be resolved.

If you qualified for the fully vaccinated traveller exemption

If you were selected for mandatory random testing on arrival to Canada, you may receive emails reminding you to take and submit your test.

If you are completing a group submission with travellers with mixed vaccination statuses, you will continue to receive notifications.

If you believe you're receiving notifications and/or emails from ArriveCAN in error, please contact us.

If you didn't qualify for the fully vaccinated traveller exemption

The day after you arrive in Canada, all travellers, unless exempt from this requirement, must use ArriveCAN to:

confirm that you've arrived at the address you provided for your quarantine or isolation location
complete daily COVID-19 symptom self-assessments until the completion of your quarantine period or until you report symptoms
confirm that you have completed your day-8 test and sent your sample to the lab

Government of Canada officials will call you to ensure that you're complying with your mandatory quarantine or isolation. You must answer calls from 1-888-336-7735 and answer all questions truthfully to demonstrate your compliance with the law. You may also receive a visit from a designated screening officer to confirm your compliance with the quarantine or isolation order.

If the provincial or territorial quarantine requirements in your area conflict with the federal quarantine requirements, please follow the directions that are more strict.

If you're directed to a designated quarantine facility, you won't have to report through ArriveCAN. However, you'll be subject to reporting requirements at the facility.

How to report after you've entered Canada

How you report depends on whether you:

Used ArriveCAN to enter Canada

If you used the ArriveCAN mobile app before you entered Canada, you'll get a push notification on your phone and an email on the second day of your quarantine. This means the day after you entered Canada. If you used the web version of ArriveCAN to provide your information, you'll only get an email notification. The notification alerts you that you're ready to confirm:

your arrival at your place of quarantine or isolation
you can start your daily symptom reporting through ArriveCAN

You'll be able to complete your mandatory reporting in less than a minute.

When you open the mobile app or sign in online, you'll receive prompts to help you complete your daily check-in. If ArriveCAN shows the incorrect day of your quarantine period, follow the instructions provided by the Border Services Officer.

On day 9 of your quarantine period, you'll be asked if you've taken your COVID-19 test on day 8, and if you've sent your sample to the lab. If you are exempt from this requirement, answer 'no' to these questions.

If you are unable to use ArriveCAN after entering the country, call 1-833-641-0343 daily during your quarantine period.

Didn't use ArriveCAN to enter Canada

If you submitted your information verbally to a Canada border services officer or by paper form when you entered Canada, you can't use ArriveCAN to complete your mandatory reporting. You must call 1-833-641-0343 instead. It will take approximately 5 minutes to complete your daily reporting. Each traveller must call individually. For example, if you are a family of four, you need to make 4 separate phone calls.

If you submitted information for an unvaccinated traveller

If you submitted information for unvaccinated travellers who aren't exempt from quarantine:

you'll continue receiving notifications and/or emails from ArriveCAN asking you to complete your daily reporting and day-8 testing, and
you must complete daily symptom self-assessments for the unvaccinated travellers in your submission.

Your privacy is protected

ArriveCAN:

does not use GPS or other technology on your mobile phone to track your location
uses only the information provided by you, the user

The personal information provided through ArriveCAN is protected according to the Privacy Act. For more information, see the ArriveCAN privacy notice.

As of November 30, ArriveCAN will have a new feature called the "saved traveller" profile that's optional and voluntary. For those using it to make future submissions quicker, a separate privacy notice with more information is available. ArriveCAN saved traveller privacy notice.

How your ArriveCAN information is used and disclosed

The Government of Canada uses and discloses the information you provide in ArriveCAN:

to verify or enforce compliance with the emergency order under the Quarantine Act
for public health follow up, including by the provinces and territories
to help determine eligibility for new border measures and support a public health response to COVID-19

When you enter Canada, you'll be told:

how we'll verify that you're complying with the requirements
possible consequences if you don't comply, such as enforcement actions and penalties

The Government of Canada will contact you during your mandatory quarantine or isolation period to verify that you're quarantining or isolating. You must answer calls from:

GOV/GOUV CANADA
1-888-336-7735

Answer all questions truthfully.

We may share your information with law enforcement and security partners for compliance and enforcement follow-up activities.

Get help with ArriveCAN

Find out how to create your ArriveCAN account, troubleshoot problems and contact us on the ArriveCAN help page.

Handouts, video, and helpful links

Travelling to Canada? Use ArriveCAN (video)
Find testing and entry requirements (helpful link)
COVID-19 vaccinated travellers entering Canada (helpful link)
Requirements for fully vaccinated travellers and unvaccinated children less than 12 years of age (handout)
For unvaccinated travellers without symptoms arriving in Canada (handout)
For unvaccinated travellers with symptoms arriving in Canada (handout)

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